Learn Compfire — Support. Open Support Ticket…

Open Support Ticket…

Email Holygon a description of what you wish to get help with regarding Compfire. Product support is included in all paid subscriptions. Holygon responds to every support ticket.

Useful to get help from Holygon.

Type:  Support, Contact
Menu:  Extensions > Compfire > Support > Open Support Ticket…

Try Updating

Are you running the latest version of Compfire? Many issues are resolved automatically by simply updating to the latest version.

😎 If you have not already, please update to the latest Compfire version.

Read latest Compfire release notes.

When a newer version is available, your can update via Update….

After updateing, check whether your issue persists.

Try Resetting Settings

Many commands have values that you can set in Sketchup's value box, VCB, or in a Panel. If these values get out of hand – especially too high or too low – then your extension may give unexpected results.

🤨 Do you suspect that someone has been running wild with your command values?

Try a Reset All Settings. Then, restart Sketchup, and check whether the issue still persists.

Describe Steps to Reproduce Issue

If you file an issue report, please always include detailed steps to reproduce your issue.

To help you, Holygon needs to be able to reliably reproduce your issue, step by step.

Reproducability is key to helping you find the source of your problem. This helps Holygon to fix it for you, and likely for other users.

If your issue persists, please let Holygon know, and we will try to help you.

Last edited 2026-03-30
Report Compfire Issue…
Book Onboarding Meeting…

Open Support Ticket…

Email Holygon a description of what you wish to get help with regarding Compfire. Product support is included in all paid subscriptions. Holygon responds to every support ticket.

Useful to get help from Holygon.

Type:  Support, Contact
Menu:  Extensions > Compfire > Support > Open Support Ticket…

Try Updating

Are you running the latest version of Compfire? Many issues are resolved automatically by simply updating to the latest version.

😎 If you have not already, please update to the latest Compfire version.

Read latest Compfire release notes.

When a newer version is available, your can update via Update….

After updateing, check whether your issue persists.

Try Resetting Settings

Many commands have values that you can set in Sketchup's value box, VCB, or in a Panel. If these values get out of hand – especially too high or too low – then your extension may give unexpected results.

🤨 Do you suspect that someone has been running wild with your command values?

Try a Reset All Settings. Then, restart Sketchup, and check whether the issue still persists.

Describe Steps to Reproduce Issue

If you file an issue report, please always include detailed steps to reproduce your issue.

To help you, Holygon needs to be able to reliably reproduce your issue, step by step.

Reproducability is key to helping you find the source of your problem. This helps Holygon to fix it for you, and likely for other users.

If your issue persists, please let Holygon know, and we will try to help you.

Last edited 2026-03-30
Report Compfire Issue…
Book Onboarding Meeting…